sajm






Employee-Engagement and Retention in the Healthcare Sector: The Moderating Role of Emotional Sharing

Riya Gupta*, Rachna Agrawal** and Arti Gupta***

DOI: https://doi.org/10.62206/sajm.31.4.2024.131-154

PUBLISHED :13 FEB 2025

Abstract

The knowledge era has prompted organizations to prioritize employee retention like never before. Retaining knowledge workers such as medical practitioners is critical for healthcare organizations, and therefore they are exploring different strategies for retaining them by enhancing their physical, emotional, and cognitive engagement in the workplace. The long-term association between employees and an organization naturally involves a strong emotional presence and the sharing of thoughts. Hence, the present study aims to investigate the direct relationship between employee engagement and retention and the moderating role of emotional sharing. To generate empirical evidence for this relationship, the analysis was performed using PLS-SEM. A twin-phased approach was followed where the first stage involved 12 medical and 6 academic experts to acknowledge the presence of moderators. The second stage was based on 110 responses from doctors based in sixteen private hospitals in Delhi and the National Capital Region (NCR). The findings show that emotional sharing moderates the relationship between employee engagement and employee retention in the healthcare industry. Another contribution of this study is the introduction and investigation of the moderating role of emotional sharing based on expert suggestions. The concluding part of the paper discusses the practical and societal implications of these findings for the stakeholders and indicates the directions for future research.

Key Words

Emotional sharing, Employee retention, Employee engagement, Healthcare sector, Moderator

Author Biography

Riya Gupta*
Research Scholar, J.C. Bose University of Science and Technology, YMCA, Faridabad, India, NH-2, Sector- 6, Mathura Road, Faridabad, Haryana 1210 06, India; and is the corresponding author. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Rachna Agrawal**
Associate Professor, J.C. Bose University of Science and Technology, YMCA, Faridabad, India, NH-2, Sector-6, Mathura Road, Faridabad, Haryana 121006, India. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Arti Gupta***
Assistant Professor, J.C. Bose University of Science and Technology, YMCA, Faridabad, India, NH-2, Sector-6, Mathura Road, Faridabad, Haryana 121006, India. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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